Legal
Data Deletion Instructions
Last updated September 28, 2026
You can ask Lotus Media to delete the data we hold about you or your business, including data obtained through Meta, Google or other advertising platforms, at any time.
How to request deletion
- Email ads@lotusmedia.ai with the subject "Data deletion request" from the email address associated with your account, or contact your Lotus Media account lead.
- Tell us which accounts or assets the request covers (for example your Meta ad account ID or Google Ads customer ID).
- We will confirm receipt within 2 business days and complete deletion within 30 days, then send you a confirmation.
What gets deleted
- Account and contact information stored in Lotus OS.
- Campaign, performance and reporting data imported from your advertising accounts.
- Access tokens and credentials that allow Lotus Media to access your accounts.
We may retain limited records where required by law or for invoicing, tax and dispute-resolution purposes, and de-identified aggregate statistics that cannot be linked to you.
Revoking access directly
- Meta: Business Settings → Partners or Connected apps → remove Lotus Media / Lotus OS. You can also remove the app under Facebook Settings → Apps and Websites.
- Google: myaccount.google.com → Security → Third-party access → remove Lotus OS; and in Google Ads, remove Lotus Media's manager account access.
Questions: ads@lotusmedia.ai · Grupo Mozzaca LLC, doing business as Lotus Media, 2180 Brickell Ave, Unit 1, Miami, FL 33129, United States.